When using the Google Play Store to download or update an application, you may at some point experience a Google Play Store error 920 with the following message: “Update or Download for ‘App Name’ could not be downloaded due to error (920)”.
If this is the first time you’ve noticed this error on your device and you don’t know how to fix it, don’t worry.
Through the following paragraphs, you’ll know which are the main causes that take part in its appearance, as well as some alternatives that will help you to fix the Google Play Store error 920.
What do you learn here?
After collecting reports from users, as well as the strategies used by them to fix Google Play Store error 920, it has been determined that the occurrence of the error is caused by the following:
One of the circumstances that lead to Google Play Store error 920 is when your Google Account is damaged, which prevents your account from being linked to the Google Play Store, causing it to fail when you try to download or update an application.
Another reason that can generate the appearance of error 920 in Google Play Store can be attributed to the corruption of the data present in the cache of this application, a situation that prevents the download or update of any application from there.
Many times, Google Play Store error 920 can manifest itself as a result of a failed Wi-Fi connection, and is resolved by users disabling the connection and enabling the phone’s internal connection options.
When a download request is made from the Google Play Store, it is sometimes not processed properly by the server.
This happens mainly when you try to download multiple applications simultaneously, causing the appearance of Google Play Store error 920.
Taking into consideration the factors that can directly affect the occurrence of Google Play Store error 920, as well as the strategies implemented by users who experienced the failure on their mobile devices, has established a set of solutions that could help you repair Google Play Store error 920.
As simple as it may seem, restarting your phone may be helpful in fixing Google Play Store error 920.
There are times when older application files remain in memory, causing interference when downloading or updating applications, resulting in Google Play Store error 920.
One way to solve this situation is by holding down the power button and then clicking on the Reboot option once it is displayed on the screen.
By doing this, the phone’s RAM memory will be refreshed, thus contributing to the removal of the temporary data used.
After the restart process is complete on your phone, try accessing the Google Play Store again to download or update the application of your choice.
This method to fix Google Play Store error 920 will simply require you to wait a few minutes for the server-side error to resolve itself.
Attempting to download multiple applications at once from the Google Play Store may cause the process to become saturated, resulting in the infamous server-side Google Play Store error 920.
For this reason, you should only wait 10-15 minutes to resolve the problem and then try downloading again, but only one application at a time.
There are times when your phone’s Wi-Fi connection becomes one of the causes of Google Play Store error 920.
It’s difficult to determine a specific reason for this situation. Some attribute that it can be found in the device files involved in the internet connection process.
To resolve this, simply disable and enable your phone’s Wi-Fi connection by displaying the notification bar at the top of your phone’s screen and tapping the Wi-Fi icon.
After making sure your phone’s Wi-Fi connection is off, tap it again to turn it on.
You can also do this by going to Settings > Wireless and Networks > Wi-Fi and sliding the displayed button to turn your phone’s Wi-Fi connection off and on.
After doing this, go back to the Google Play Store and try to download the application.
At the moment of executing an application it generates a series of data which are stored in the cache to facilitate later its load and to accelerate its performance at the moment of carrying out the tasks.
In the case of Google Play Store, this application stores the cache data of a specific user when he downloads an application.
However, there are occasions when this data is corrupted, a situation that generates Google Play Store error 920 when the user tries to download new applications.
To solve the problem with this method you should apply the following steps:
Go to Settings, then click Manage Apps/Apps.
Here you’ll see a list of applications installed on your phone that you’ll need to click on the one that corresponds to the Google Play Store.
Then click on the Storage option where you’ll find the Clear data and Clear cache buttons. Click on both of them to remove all data from the cache related to Google Play Store.
Once you have completed the process of clearing the Google Play Store cache, you will need to restart your phone and then go to the Google Play Store to try downloading the application again.
While updates to the Google Play Store may help improve the performance and functionality of this application, in some cases they may also impair the download or update process of a particular application.
This is because during the Google Play Store update process, new files are prone to mixing with outdated files, causing Google Play Store error 920 to appear.
To fix this, you’ll need to perform the following steps:
Go to the Settings section on your phone and click Manage Apps/Apps
In the list of applications present there, click on the one corresponding to the Google Play Store.
Inside the Google Play Store window, you will find a button or option called Uninstall updates in which you must click to start the process of uninstalling the updates.
After finishing, go to the Google Play Store and try to download or update the application again.
Your Google Account is one of the main elements in the process of linking your information and data to your phone.
There are times when downloading an application is interrupted because the data associated with the user’s Google Account has been corrupted.
In this instance the only solution is to delete the Google account and add it. By this action the user’s data will be restored to the device. To do so, the following steps must be applied:
Go to Settings and then select the Accounts option.
Then click on Google and then on the plus (+) symbol icon to display the hidden options and choose Remove account.
After doing this restart the phone and perform the same steps, but this time you must select the Add account option when displaying the hidden options present within the Google section.
After doing this, go to the Google Play Store and try to download the application you want.